Refund policy
All sales are final.
- Exceptions: Orders that arrive damaged, defective, or incorrect may be eligible for refund or replacement.
- Lost Packages: SanDots is not responsible for packages lost by postal carriers. If tracked shipping was chosen, we will help check with the courier.
- Incorrect Address: Please ensure your address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact us within 7 days of delivery with your order number, description, and photos.
Email: customer@sandotsatelier.com