Frequently Asked Questions
Note: All changes are subject to our discretion.
Perks & Freebies
How does the tiered free gift work?
The more you shop, the more little surprises you’ll get!
Free Gifts Included:
- RM50+: 1 Sticker Flake
- RM100+: Sticker Flake + Year Calendar Set
- RM150+: Sticker Flake + Year Calendar Set + Little Notepad
- RM250+: Sticker Flake + Year Calendar Set + (Little Notepads x2)
Note: Gifts are added automatically based on product subtotal only, excluding shipping.
Are freebies seasonal or always available?
Exclusively available on our official website store or while stocks last.
Do I need to add my free gift to the cart myself?
Nope! Your free gift will be added automatically based on your order subtotal.
Can I enjoy the same perks at events and markets too?
No, freebies solely on official website store.
Payment & Orders
Where should I send my receipt?
(For Malaysian using DuitNow payment type only) You can send it directly to us via Instagram DM or email to customer@sandotsatelier.com.
How will I know the status of my order after payment?
Sign in to your account using the 'log in' feature found at the bottom left after selecting the triple lines at the top left.
How do I use if I have a discount code?
At checkout, type in your discount code and it will apply automatically. If you keep shopping, your code will stay saved for you until you’re ready to complete your order.
What should I do if I accidentally paid twice?
Don’t worry! Just contact us with your payment receipt and the reference number. After we confirm the duplicate, we’ll refund you as store credit/gift card for your next purchase.
Delivery & Shipping
Do you ship internationally? How long will it take?
Yes, we ship worldwide.
Delivery times vary depending on your location:
- Malaysia (WM & EM): 2–7 working days
- Singapore & Thailand: 3–5 working days
- Other International: 10–20 working days
Note: Delivery timelines are not guaranteed and may vary depending on customs and courier service.
How do I check the shipping fee?
Shipping fees are calculated at checkout based on your country and the total weight of your order.
Will I get a tracking number for my parcel?
Yes! Once your payment is confirmed, we’ll email you your tracking number. You may log in at any time to your account for checking as well.
General Questions
What is SanDots all about?
You can read our story and mission on the About Us page
How can I reach out if I have a question?
Just scroll down to the bottom of the page and click “Message Us”. It will lead you to our Instagram, where you can DM us anytime, we’ll be happy to help you right away.
Do you accept custom sticker orders?
Yes, we do! For more details, please reach us at work@sandotsatelier.com.
Can I order on Shopee Malaysia?
Yes! For smaller orders, Shopee is a great choice because you can enjoy their free shipping vouchers. For bigger orders, we recommend shopping directly on our website.
Note: We always prioritize the latest updates and free gifts solely available at official website only.
Can I change my order after placing it?
Yes, one-time changes are allowed if it’s the same price item or within the same collection.
Can I cancel my order after placing it?
Yes, but only if payment hasn’t been made yet. After payment, we don’t offer refunds, but we can store your balance as a gift card for your next purchase.
Still confused?
Message us on Instagram for quick problem-solving!